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Returns

We love to have our customers talk to us with any questions or concerns they may have.  Contact World of Pets customer service anytime at [email protected] 

You have 14 days from the day you received your items to review, and if necessary, return your World of Pets purchase. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS, FedEx, DHL or USPS.

We Do Not Accept Returns If:

  • The Item(s) have been worn
  • The Item(s) have been used, chewed, been in the mouth of or played with by your pet 
  • The Item(s) are not returned in original packaging 
  • The item(s) have been washed or altered
  • The Item(s) have cat, dog or any pet hair on them
  • The Item(s) smell like cigarettes, perfume or detergent 
  • The Item(s) are packed in a poor condition, are wrinkled or otherwise un-cared for
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item
  • The item(s) are in any way defective from the original and salable condition 

It is your responsibility to return the item(s) to World of Pets

  • Upon receiving your return, World of Pets shall process your return within 48 hours after receiving your package
  • Once your merchandise is inspected and approved, a refund will be applied back to your original card / form of payment within 3 business days after inspection.
  • Refunds will not be issued for worn, washed, altered items or for items that are Final Sale.
  • World of Pets can ONLY process your refund to the original credit card used for purchase. If this is not possible due to a cancelled card, a check will be issued and mailed to your address provided.
  • World of Pets is not responsible for any delays resulting from your Bank or credit card processor as we have no control over their policies and procedures. Please contact your financial institution for their policies and procedures.
  • Store credit CANNOT be converted to a refund
  • If your order or partial order is returned for a refund, the full cost of shipping your order or parts thereof shall be deducted from any refund if shipping costs exceeded shipping fees charged.

Send all Returns to:

C/O World of Pets Superstore
1458 S San Pedro St
Unit LO31
Los Angeles, CA
90015

For International exchanges and returns (outside of the United States) you are responsible for all shipping charges for returns.  

NOTE:  All "Refused" and "Return to Sender" packages will have a 30% restocking fee applied.  Shipping fees are NOT refundable. 

 

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